Warranty & After-Sales Service

Anyone can sell you a light. What matters is who answers the phone two years later. We have served KL & Klang Valley since 2004, and every product we sell is backed by real after-sales support — here is exactly how it works, in plain language.

We keep your purchase records — no receipts to dig up

Every purchase is recorded in our system under your name. Years later, when a driver fails or you want to add matching downlights to a new room, we can look up exactly what you bought, when, and from which supplier. Warranty claims and repeat orders start with a WhatsApp message, not a hunt through old drawers.

What warranty covers

Warranty periods differ by brand and product — ask us for the specific coverage when you buy. In general, manufacturer warranties cover manufacturing defects. They do not cover wrong installation, water damage, power surges, misuse, or physical damage. Depending on the case, installation, dismantling or delivery costs may be charged even when the item itself is replaced under warranty — we will always tell you before any cost is incurred.

How a claim works

After-sales beyond warranty

• Re-orders made easy — matching the exact same downlight, fan or track head years later, from your purchase history.
• Free advice, any time — flickering, compatibility with dimmers, replacement drivers: message us a photo and we'll point you the right way.
• Installation arranged — we connect you with trusted electricians for replacements and new fittings, billed with your order or separately.