Privacy Policy

Last updated: April 2026

1. Introduction

Classic Hi Light Sdn Bhd ("we", "our", or "us") operates the FINSWS messaging application and the website classichilight.com.my. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us via WhatsApp, Messenger, Instagram, or our website.

2. Information We Collect

When you message us through WhatsApp, Messenger, or Instagram, we may collect:

• Your name and profile information provided by the platform
• Messages and enquiries you send to us
• Contact information you voluntarily provide (phone number, email)
• Appointment booking details (name, date, time)

3. How We Use Your Information

We use the information collected to:

• Respond to your enquiries about our products and services
• Book and confirm appointments
• Provide customer support
• Send you relevant product information you have requested

4. AI-Powered Responses

Our messaging service uses an AI assistant powered by Anthropic's Claude API to respond to your messages. Your messages may be processed by this AI system to generate responses. We do not use your conversations to train AI models.

5. Data Sharing

We do not sell, trade, or share your personal information with third parties except:

• Meta Platforms (Facebook, WhatsApp, Instagram) as required by their platform terms
• Anthropic (for AI message processing)
• Service providers necessary to operate our business

6. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Classic Hi Light Sdn Bhd
No. 7, 8 & 9, Jalan Emas SD 5/1B, Bandar Sri Damansara, Kuala Lumpur
Email: classichilight.sales@gmail.com
Phone: +60 11-5696 8200

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated date.